Shipping policy

Shipping and delivery

We ship frames without prescription from our warehouse in Sweden. Prescription glasses are made to order and ship separately, so they follow their own terms below.

Frames without prescription

Sunglasses, reading glasses and accessories

  • Sweden: 49 kr, free from 1000 kr
  • Delivery in Sweden: PostNord service point, Schenker pickup point, Instabox or Budbee home delivery
  • Orders placed before 14:00 Swedish time on working days ship the same day
  • Other countries: prices and delivery options are shown at checkout before you pay
  • Outside the EU (UK, Norway, Switzerland, Iceland), import duties and taxes may apply on delivery. These are paid by you
  • You get an email with tracking when your order ships

Prescription glasses

Your lenses are made for you in Sweden and fitted in your frame before we send them

  • Available in Sweden only
  • Free shipping on every prescription order
  • Delivered to a PostNord service point
  • Delivery within 6–12 working days from when we have your prescription
  • PostNord lets you know when your parcel is ready to collect

Returns

Frames without prescription

  • You have 30 days from delivery
  • Products must be unworn, in original condition and packaging
  • Use the return label included in your parcel
  • Refunds are processed within 5 business days of receiving your return
  • Shipping fees are not refunded
  • We don’t offer exchanges. Return your pair and order the one you want

Prescription glasses

Prescription lenses are made individually to your prescription and cannot be resold, so they are not covered by the standard return above. Please don’t send them back with a return label.

If something is wrong with your prescription order, the lenses don’t match the prescription you gave us, the product is faulty or the fit isn’t right, email hello@nividas.com with your order number. We look at each case individually and always put right anything that is our error or a manufacturing fault. Frames bought with prescription lenses follow the same process.

Parcels not collected

  • Frames without prescription: if you don’t collect your parcel and it comes back to us, return handling costs may be deducted from your refund
  • Prescription glasses: if you don’t collect your parcel, we’ll contact you to arrange a new delivery, at a cost of 99 kr

Questions or a damaged parcel

Frames without prescription: contact our customer service via our Contact page within 1 year of delivery. Prescription glasses: hello@nividas.com