Refund policy

Returns

We want you to feel great in your Nividas, but if they're not right for you, returns are simple.

How to return

• You have 30 days from delivery
• Products must be unworn, in original condition and packaging
• Use the return label included in your shipment
• Drop off with the carrier specified on the label

Good to know

• Refunds are processed within 5 business days
• Shipping fees are non-refundable
• We don't offer exchanges - just return your pair and re-order another pair

Prescription eyewear

Prescription lenses are ground individually to your prescription and cannot be resold, so they are not covered by the standard return process above and should not be sent back using the enclosed return label.

If something is wrong with a prescription order — the lenses don't match the prescription you supplied, the product is faulty, or the fit isn't right — contact us at hello@nividas.com with your order number and we'll take it from there. We assess prescription returns individually and will always put right anything that is our error or a manufacturing fault.

Frames bought together with prescription lenses follow the same process — please contact us rather than returning them separately.

Something wrong? If you've received a damaged or faulty product, contact our customer service at support@footway.com within 1 year of delivery.

Missing your return label? Same address, we'll sort it out.